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Now Hiring - IT Sales Support Advocate in Jeffersonville, IN

IT Sales Support Advocate in Jeffersonville, IN

Heartland Payroll Solutions, Inc.
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Financial Services
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Financial Transaction Processing
To Whom Financial Services
Location: Jeffersonville, IN
3.9
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
SIGN-ON BONUS: A sign-on bonus of $1000 is offered for this role (payable to you following your completion of 90 days in the position)***
Job Description Summary
The IT Sales Support Technician is a customer centric role responsible for providing technical support to Heartland sales professionals and internal Heartland sales support teams. The primary responsibilities include supporting related enterprise applications, user account support, access requests/issues, hardware, software, operating systems and handling multiple communication avenues for support requests to quickly and effectively resolve reported incidents and requests. The means of communication include phone calls, emails, Google Hangouts, Drift Chat, and tickets. The technician will investigate and respond to all support requests with the goal of restoring or fulfilling services for the sales professional in the most efficient manner possible.
Job Description
  • Have a basic knowledge of all Heartland Payment Systems supported products including proprietary software products and provide one call resolution to sales professionals inquiries.
  • Assist with system navigation questions
  • Utilizing all resources provided by Heartland Payment Systems to resolve inquiries in a timely and accurate manner while portraying professional, courteous and respectful demeanor.
  • Adhere to all Heartland Payment Systems handbook policies, including attendance, punctuality, PTO management, & time management.
  • Assisting other departments as assigned by management.
  • Complete special projects as assigned by management.
  • Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.
  • Build & maintain relationships with Sales Professional counterparts
  • Other job-related duties as assigned by direct supervisor.
Qualifications
Education:
  • High School Diploma required
  • Degree in Computer science or related field preferred, or equivalent work experience
Experience Required:
  • 2 years of practical experience in an IT support role or combination of work experience and education.
  • Proven team player with outstanding interpersonal and communication skills.
Skills:
  • Quickly adapt to new technology and applications.
  • The ability to articulate directions to various audiences, especially in emergency situations.
  • Ability to manage multiple issues at one time with exceptional follow through.
  • Exhibits an energetic attitude that promotes teamwork, integrity, and results.
  • The ability to articulate directions to various audiences via phone call, email, in person or messaging system.
  • Meticulous detail oriented and organized.
  • Motivated self-starter.
  • Possess the ability to handle customers with sensitive issues, confidentially, while maintaining the professional Customer Support image of Heartland Payment Systems.
  • Meet or exceed quality, productivity, attendance, educational and punctuality standards as set forth by the Heartland Payment Systems leadership team.
  • Must handle constructive feedback well.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Heartland Payroll Solutions, Inc.
Company Size
1001 to 5000 Employees
Founded
1997
They Sell
Financial Transaction Processing
To Whom
Financial Services
Website
www.heartland.us
Revenue
$1 to $5 billion (USD)

Heartland Payroll Solutions, Inc. is currently hiring for 38 sales positions
Heartland Payroll Solutions, Inc. has openings in: MA, OR, WA, PA, NY, NV, OK, IN, HI, MN, OH, FL, KS, MO, TX, GA, AZ, UT, CO, & MI
The average salary at Heartland Payroll Solutions, Inc. is:

38 Yes (amount not posted)

Heartland Payroll Solutions, Inc.
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Heartland Payroll Solutions, Inc.

Heartland Payroll Solutions, Inc. is currently hiring for 38 sales positions
Heartland Payroll Solutions, Inc. has openings in: MA, OR, WA, PA, NY, NV, OK, IN, HI, MN, OH, FL, KS, MO, TX, GA, AZ, UT, CO, & MI
The average salary at Heartland Payroll Solutions, Inc. is:

38 Yes (amount not posted)